2 day interactive session
Accredited MCBI Facilitator
Sept 16th and 17th 2021
One full day
Do you or your team have the necessary skills to understand the customer experience and convert this to requirements and change efforts within your business? Join us and learn the core skills needed to map your customer journey and identify the areas required for change.
One of our most powerful change workshops.
84% of Australian organisations are now working to improve their customer experience to increase revenue.
‘One of the most interesting and powerful sessions I have had taken my team to. we now use the methods with out own clients to build better solutions’
Corporate client – Jan 2021 Session
Being able to authentically evaluate your organisation through the eyes of your customers will allow you to fully appreciate the service you offer to the public. With a new perspective, you will be guided through a series of design techniques to help you to identify areas of improvement and create aligned solutions.
This dynamic workshop will take you through a seven-step process to re-orientate yourself and your teams towards full customer centricity. You’ll discover areas you may not have been aware of and then create plans to delight your customers through better processes, systems and engagement. A session not to be missed if you’re looking to better understand how you can put the customer at the heart of every decision.
‘One of the most powerful workshops our team has done. Not only did we better understand the way to map a customer experience, we were able to practically plan to improve processes in a unified manner. Thank you. Great session and enjoyed every minute’
Adelaide Superannuation Company – 2019.
Bespoke Course ran for 42 people
More than 40 percent of all data analytics projects will relate to an aspect of customer experience. Gartner
Bookings are closed for this event.