February 18, 2021
Do you or your team have the necessary skills to understand the customer experience and convert this to requirements and change efforts within your business? Join us and learn the core skills needed to map your customer journey and identify the areas required for change. This is arguably one of our most powerful change workshops!
Being able to authentically evaluate your organisation through the eyes of your customers will allow you to fully appreciate the service you offer to the public. With a new perspective, you will be guided through a series of design techniques to help you to identify areas of improvement and create aligned solutions.
This dynamic workshop will take you through a seven-step process to re-orientate yourself and your teams towards full customer centricity. You’ll discover areas you may not have been aware of and then create plans to delight your customers through better processes, systems and engagement. A session not to be missed if you’re looking to better understand how you can put the customer at the heart of every decision.
84% of Australian organisations are now working to improve their customer experience to increase revenue.
By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience. Gartner