2 hour interactive online masterclass
Accredited MCBI Facilitator
November 10th, 2020
10am to 12pm CST
Do you feel confident and equipped with the latest CX knowledge or are you still in the 90’s with a narrow view of strategy?
Do you have what it takes to lead well and strategically understand Customer Experience in your business?
Chances are you are like most of the senior managers in Australia who struggle to draw the commercial connection to finance, strategy and the real power of customer experience. Come along and invest 2 hours to sharpen your insight and knowledge.
Being able to authentically evaluate your organisation through the eyes of your customers will allow you to fully appreciate the service you offer to the public. With a new perspective, you will be guided through a series of design techniques to help you to identify areas of improvement and create aligned solutions.
Join us and learn how to lead with confidence and push customer experience as strategic move in your organisations.
84% of Australian organisations are now working to improve their customer experience
By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience.
Will you know how to lead?