Understanding FMEA & Process Models

Does your team know how to evaluate the strength of a process? Do you BA’s look beyond the process documentation and instead add real value in clarifying where a process might be breaking?

Join us as we jump in and examine the significance of understanding the concept of the Failure Mode Effect on your business process models. A long standing and powerful technique to rapidly look at the way a process is operating and whether you have all the elements in place to create a successful business.

Join us and learn how to use this tool in your teams and develop your BA skills into a new standard of skill and expertise. Great session for Senior Business Analysts and Junior people alike as it brings home the importance of process stability and integrity.

Let’s looks a failure mode effect as part of the BA tool kit

Calling all high quality business analysts

Time to create strong processes

Course Content

Fast Facts

  • What is an FMEA tool
  • When do you use it and how
  • How to use with change efforts
  • Tips and tricks
  • Highly interactive workshop
  • Instructor led by one of our dynamic accredited MCBI facilitators
  • 2 hours of professional development units
  • Digital Credentials issued
  • Small class sizes

‘One of the most powerful workshops our team has done. Not only did we better understand the way to map a customer experience, we were able to practically plan to improve processes in a unified manner. Thank you. Great session and enjoyed every minute’ 


Adelaide Superannuation Company – 2019.
Bespoke Course ran for 42 people

5 reasons why this workshop is for you

  1. You have a digital transformation underway and you need a way to unite the whole business
  2. You’d like to examine your internal staff experience and find ways to enhance turnover and engagement
  3. 67% of consumers and 74% of business buyers say they’ll pay more for a great experience and you’d like to learn how to do this
  4. Organisations that lead in CX outperformed laggards on the S&P 500 index by nearly 80% and you want some of the action!
  5. Loyal customers are seven times as likely to test an offering, five times as likely to buy again and four times as likely to refer and it seems like a great way to build the business

By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience.

Will you know how to lead?

Have 6 or more people?


Enquire about having an inhouse session to improve your the skills and commitment to delivering a great customer experiences