5 Feb

Marina Pullin – The Story of Slim – CX taught behind a bar

After many years of education and enjoying a successful career as a management consultant, Marina Pullin , reflects on the most profound lesson she ever learnt to do with Customer Experience. It didn't come from Harvard, Jack Welch or even Simon Sinek. It came from a bartender named 'Slim' in Adelaide, South Australia. Tune in and hear the Story of Slim as she explains the power of Customer Journey Mapping and the importance of knowing your customer.